Build a platform connecting patients with certified nurses, enabling service-based booking by location, hospital, and price, and allowing nurses to self-manage their profiles, availability, and pricing, with a target launch covering core features for both user groups.

• Limited domain knowledge on nursing workflows required deep user research before scoping any feature.

• Target users were largely non-tech-savvy, demanding a simple and intuitive experience.

• A credible healthcare platform required a clear verification system, covering credentials, hospital affiliation, and endorsements, defined from the start.

• Frequent scope creep from the client side made it difficult to maintain a stable project scope and timeline.

• Conducted quantitative survey with 100 users (patients/families) and in-depth interviews with 15 nurses in HCMC to uncover pain points and user insights.

• Synthesized research findings into user personas and use cases to align the team on who we were building for.

• Translated client requirements and user insights into structured feature descriptions to guide development.

• Collaborated with the UI/UX design team to develop user flows for both user groups.

• Worked closely with the development team to ensure features and UI were delivered according to requirements and agreed timelines.

• Controlled scope creep with regular client updates and prioritization sessions to separate immediate fixes from later-phase work.